The NHS Constitution: Your Rights as a Patient
The NHS is guide by its Constitution. It’s combination of your rights as a patient, and the pledges the Health Service aims for.
This quick guide sets out what this means for you.
Your Rights
When you use NHS services, it’s important to know your rights. The NHS Constitution has 7 key principles which guide everything it does.
Your Right to Care
You have the right to free healthcare. This includes seeing a GP, accessing hospital care, and, in some cases, free prescriptions. Everyone is treated equally, regardless of who they are or where they’re from.
Your Right to Be Involved
You have a say in your care. Your doctor should explain your condition and the treatment options. If something isn’t clear, you can ask questions. You can also make decisions about your care with your doctor.
Your Right to Safety
The NHS works hard to keep you safe. If something goes wrong, the NHS must be honest about it. You have the right to know what happened and to receive an apology if needed.
Your Right to Information
You can see your medical records. If you think something is wrong in your records, you can ask for it to be corrected. You also have a right to information about how the NHS is run and how decisions are made.
Your Right to Make a Complaint
If you’re unhappy with the care you’ve received, you can make a complaint. The NHS must take your concerns seriously and respond to them.
How to Use Your Rights
To make the most of your rights:
- Speak up if you’re unsure about your care.
- Ask for a second opinion if needed.
- Use the NHS website to learn more about your rights and services.
Support is Available
If you need help understanding your rights, services like PALS (Patient Advice and Liaison Service) are there to help.
The NHS is here for everyone. Knowing your rights helps you get the best care possible.
The Seven NHS Principles
The NHS follows seven key principles in everything it does. These are based on core values shaped by staff, patients, and the public.
They are:
- Comprehensive Service: The NHS provides health services to everyone, regardless of age, gender, or background.
- Access Based on Need: Care is offered based on clinical need, not the ability to pay.
- High Standards of Care: The NHS is committed to providing safe, effective, and high-quality care.
- Patient-Centred Approach: Services are shaped around the needs, preferences, and involvement of patients.
- Equality and Fairness: The NHS aims to eliminate discrimination and reduce health inequalities.
- Efficient Use of Resources: The NHS uses taxpayer funds responsibly to provide the best possible care.
- Accountable to the Public: The NHS is transparent and accountable to patients, staff, and the community.
For more information, visit the NHS website.